How do I get a defective ink cartridge replaced?

[Ed54321]

Replaced tri-color ink cartridge (62XL) with new cartridge and get the following message:

Ink Cartridges Problems

Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and then touch OK.

Reinstalled new cartridge multiple times. Get the same message. Replaced with old cartridge -- no message.

Examined new cartridge. No visible printed circuit on ink cartridge. This appears to be a manufacturing problem. See image below.

Old and New cartridges

Warranty ends 2023/11/16

Please help

[Nirvana_95]

Hi @Ed54321

Welcome to the HP Support Community. I see that you are facing ink-related issues with your HP printer. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!