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‎10-17-2024 08:43 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

I have bought a new set of inkjet cartridges.  They don't work with my OfficePro 9015e because I need a region reset.  I researched and found out that I can get support via warrant claim on the inkjet cartridge but the HP support rep on the phone refused to open a warranty claim for me to resolve this.  Please help.

Category:
1 REPLY 1

‎10-18-2024 12:40 PM

HP Recommended

Hi @JIN2024 

 

Welcome to the HP Support Community.

 

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the warranty.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

We appreciate your understanding and patience.

 

Take care and have a good day.

 

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

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