How do I return used Ink Cartridges for a refund/credit?

[TTLBKB]

My boss said there's a way to return used ink cartridges and receive a credit or refund and I need to know if anyone can help me with the process.  Thanks!

[Raj_05]

Hi @TTLBKB,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

To return used HP ink cartridges, you can follow these steps.

• Go to the HP website and navigate to the "Supplies" section.
• Look for the "Recycling & Returns" option, and click on it.
• Select the option that says "Return and Recycling of HP Ink Cartridges" from the list of available options.
• Follow the prompts on the page to provide information about the ink cartridges you are returning, such as the product number and quantity.
• HP will provide you with a prepaid shipping label that you can use to send the used ink cartridges back to them.
• Pack the ink cartridges securely and attach the prepaid shipping label to the outside of the package.
• Drop off the package at a post office or shipping location.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Bob_Headrick]

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@TTLBKB wrote:

My boss said there's a way to return used ink cartridges and receive a credit or refund and I need to know if anyone can help me with the process.  Thanks!

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HP cartridges do have a warranty against defects, see the document here for information.  That said, there is not a program from HP for credit or refund for cartridges that have been used and were not defective.