How to do a region reset for deskjet 2050A?

[saydash]

Hello,

I have recently moved from Russia to Europe and bought a new cartridge for my printer, but it does not work. I need to do a region reset. Please help me. I have already done the ctrl, shift, right click thing in the app, but I need a code from an HP employee and I cannot contact anyone. 

[Irfan_06]

Hi @saydash,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable or is it connected wirelessly?

Do you have the printer full feature software or the HP smart app and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[saydash]

Hi @irwin6

I moved from Russia to Germany.

Yes, I have the cartridges for both regions (122 and 301).

The printer is connected via USB cable, not wirelessly.

Yes, I have the full feature software and drivers installed.

The operating system is Windows.

The printer model is DeskJet 2050A J510h.

[Irfan_06]

Hi @saydash,

Thank you for sharing the above information.

Please install the previous country ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[saydash]

Hi Irwin,

I have sent the private message. Thanks.

[Irfan_06]

Hi @saydash,

Thank you for sharing the above information but i still see some information related to the tri-color ink cartridge missing.

Please help me with the complete information to assist you further.

Take care and have a great day ahead!

Irwin6

HP Support

[saydash]

Hi, there is a problem with the tri-color cartridge. It has been damaged. That is why, it shows zeroes for its ID. Shall I remove it? I have only got the black cartridge as the new one anyway. So, I am only going to use the black one for now. Can you please generate the code with the black one only?

I can send the photo of the old tri-color cartridge to you if it helps.

[saydash]

Hi. Please respond to me. I have been waiting.

[Irfan_06]

Hi @saydash,

I am sorry for the delayed response and the inconvenience.

In order to perform a regional reset, you will have to use both ink cartridges which are working.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support