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‎03-18-2021 09:35 AM

HP Recommended
Product: laserjet 1300
Operating System: Microsoft Windows 10 (64-bit)

I bought Q2613x cartridge. It arrived without a HP-paper  box. But I was reassured that it would be an original HP-Cartridge. But the printing quality is very bad and fade. On the supplies status page I get the ATTENTION: 10100 supplies memory missing.

Would this occur with original HP-parts?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-21-2021 12:51 PM

HP Recommended

@Klm8

 

Welcome to the HP support community.

 

Refer this link to validate genuine HP cartridge:- Click here

Genuine HP ink cartridges will not show such errors.

 

Let me know how if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎03-21-2021 12:51 PM

HP Recommended

@Klm8

 

Welcome to the HP support community.

 

Refer this link to validate genuine HP cartridge:- Click here

Genuine HP ink cartridges will not show such errors.

 

Let me know how if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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