Hp Envy 4512 cartridge compatibility issues

[Zenmasterwest]

Hp Envy 4512 displays incompatible cartridges message in spite of replacing with new Hp cartridges.  

[zoey7886]

@Zenmasterwest, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP Envy 4512! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Envy 4512 printer is displaying an "Incompatible Cartridges" message even after installing new HP cartridges, try these troubleshooting steps:

1. Check Cartridge Compatibility

• Ensure that you are using genuine HP 63 (Black or Tri-color) cartridges.
• If unsure, check the cartridge model number on the packaging or HP's website.

2. Reset the Printer

• With the printer ON, unplug the power cord from the printer and the wall outlet.
• Wait for 60 seconds, then plug it back in.
• Turn the printer ON and check if the issue persists.

3. Clean Cartridge Contacts

• Turn off the printer and open the cartridge access door.
• Remove the ink cartridges carefully.
• Use a lint-free cloth slightly dampened with distilled water to clean the copper-colored contacts.
• Let them dry for a few minutes, then reinsert them securely.

4. Reinstall the Cartridges Properly

• Turn on the printer and open the cartridge door.
• Remove and reinsert the cartridges firmly until they click into place.

5. Update Printer Firmware

• Go to HP Support and check for the latest firmware updates.
• Install the update using HP Smart or HP Printer Assistant. 

Please refer to this link for more information.

Hope this helps!

Take care, and have an amazing day!  

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Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

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Take care, and have an incredible day ahead! 

Regards, 

Akhi_H