-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.
Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
5
0
0
HP Recommended
HP Recommended
Welcome to our Community.
Questions
- Which software / program are you using to view and submit the job to the printer?
- What settings are you using for paper size / paper type?
@Shannon-Meggitt wrote:
"This printer is really not good at anything other than printing on or scanning with plain paper."
You could be right about that.
?
On the other hand...
The printer should be able to produce decent prints on supported photo and brochure paper, print standard labels, and print a decent document with text and image content. It's a medium duty printer and does support a variety of paper types and sizes.
What about...
"Glossy sticker paper" of an unknown type might not be supported.
In spite of the specs saying "Other Glossy Inkjet paper",
There are differences in "sticker paper" - and not all of these would necessarily be a good candidate for the printer.
Reference
Product Specifications for the HP ENVY 5010 All-in-One Printer (M2U85B)
Section Paper Handling
Partial Excerpt
Media sizes supported (metric) | A4; A5; B5; DL; C6; A6 |
Media sizes, custom (metric) | Simplex: 76.2 x 127 to 216 x 356 mm; Duplex: 76.2 x 140 to 216 x 310 mm |
Media types | Plain Paper; HP Photo Papers; HP Matte Brochure or Professional Paper; HP Matte Presentation Paper; HP Glossy Brochure or Professional Paper; Other Photo Inkjet Papers; Other Matte Inkjet Papers; Other Glossy Inkjet Papers; Plain Paper; Light/Recycled |
Media weight supported (metric) | A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m² |
Borderless printing | Yes, up to 216 x 297 mm |
For example,
We do see questions about "Cricut" sticker paper not working. One time out of the many times I've seen the question on this subject / paper (and even attempted to answer), one customer did respond and mentioned that the backing on this brand of paper is "slippery".
Regardless of brand...
Even assuming for the moment that the "glossy" side of the paper is OK (as far as the printer and the settings are concerned): Slippery backside of the paper is not good - the printer might not be able to properly grab and control the paper as it travels through the paper path. If the paper slips, the output will indeed smear.
What else?
@Shannon-Meggittwrote:
"and changed the settings as required,"
See question about Settings...
@Shannon-Meggittwrote:
"I don't not want to delete files like last time when I got told to"
I don't see any previous posts from you on any subject.
?
In general, the only reason to uninstall / reinstall the printer software is when the software is not doing its job.
Regardless, whether you reinstall the printer software is always up to you - "your printer" and all that.
=======================================================================
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5010 All-in-One Printer
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
Dragon-Fur
5
0
0
HP Recommended
5
0
0
HP Recommended
HP Recommended
My opinion: Laser / inkjet paper is not ideal.
Use "Inkjet" paper as opposed to a "combo" type of paper that is supposed to work on both printer types.
My apologies if I said your paper is supported - I do not know this is the case.
What else?
Dual purpose laser / inkjet Paper aside, if the printer is not at its best, it cannot print specialty projects.
If you have not done so, do make sure the printer is ready to print.
Steps presents in the order to be considered / completed:
No black ink, wrong colors, other print quality issues
Next...
Repost
Questions
- Which software / program are you using to view and submit the job to the printer?
- What settings are you using for paper size / paper type?
====================================================================
Without having answered the questions, ideas...
What else?
If, based on your experience with this paper and your printer, you believe the "combo" paper should work, see if a sheet will print using "Draft" quality (assuming your setup will allow you to select this "lesser" quality setting in combination with the others.
How to test?
No idea, really.
Choose to test a print with just one little label printed on the label paper, the test saves a bit of ink. This method wastes the sheet of label paper.
Test a whole sheet of labels after having adjusted the paper type in your software.
What else?
If you wish to do so, try a paper manufactured for (only) Inkjet printer that is of a supported weight and type. I do realize that the brand names of supported paper are not listed in the specifications so there is still some guess work involved.
Example - Adobe Reader DC - PDF - Label Print setup - "Letter" 8.5 x 11 inch
Reminders
Make sure the correctly select the paper size and type in Properties
In most cases, templates / label paper should be printed at "actual size" / 100%
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
Dragon-Fur
5
0
0
HP Recommended
5
0
0
HP Recommended
HP Recommended
@Shannon-Meggitt wrote:'printer is not at its best, it cannot print specialty projects'
What is meant by this please?
Also the printer works but the ink is just smearing.
Troubleshooting
Presented in the order to be considered / completed
Dragon-Fur
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community