Hp Envy 5640 - printing blank pages

[J55ni]

Hi,

My HP Envy 5640 at present is scanning perfect but will not print correctly.

When i run a test page it will print the yellow rectangles but nothing else. 

When you try and print something it makes all the right sounds as if it would print but the pages come out blank. Ink is low but  does not show that its empty.

Any help much appreciated.

[J55ni]

anyone any ideas on how this can be fixed?

[Jay_G24]

Hi @J55ni,

 I'd like to help!

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

3)What are the ink levels?

While you respond to that, let's print a Print Quality Diagnostic page -

Follow these steps to print a Print Quality Diagnostic report.

1. Load U.S. letter or A4 size, unused, plain white paper into the input tray.

2. On the printer control panel, swipe the display to the left, and then touch Setup.

   The Setup menu displays.

3. Touch Reports, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[J55ni]

IT scans fine but print quality in any scenario is terrible. Test pages print perfect but anything else is very poor quality.

I can get it to print from my phone but poor quality .

When i try to get it to print from the laptop it prints out a blank page?

Will print pdf and photos from laptop but again poor quality.

New ink installed yesterday as i hoped that was my problem but has not fixed it.

any ideas based on the avove?

I have uninstalled and re installed it again and nothing has improved. Also performed all the cleaning stages on the printer.

IT will not complete an alignment and keeps failing for some reason near the end?

[Jay_G24]

Try the single-cartridge mode

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. This will help us identify if its a cartridge issue or a printhead issue

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing
• then remove the color ink and, insert the black  in and try printing

Hope this helps!

Keep me posted!

[J55ni]

Hi, 

Printer printed multiple test pages to clean the cartridges etc. They all came out terrible quality. Now the printer will not print at all again. any ideas?

[Jay_G24]

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!