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‎11-06-2020 06:33 PM - last edited on ‎07-14-2021 06:25 PM by Moderator

HP Recommended
Product: Deskjet 2700
Operating System: iOS

Promotion said when buy new printer, and set up instant ink will get 4 months free trial. But when i sign up just get only 1 month free. Please help me find the problem. Thanks

Category:
8 REPLIES 8

‎11-08-2020 06:25 AM

HP Recommended

Hi @Thanhtruc1990,

 

Could you send me an image of the promotional offer(box or the pamphlet)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎11-08-2020 01:58 PM

HP Recommended

My new printer: Hp DeskJet 2722 all in one 

Screenshot_20201108-144752_Chrome.jpg

Can you show me how i send photo of promotion if i sent wrong, i bought from walmart online, so i sent screenshot walmart website.

 

Thank you

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‎11-08-2020 02:01 PM

HP Recommended

16048692597905888663905194838562.jpg

 

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‎11-09-2020 08:57 AM

HP Recommended

This is a Walmart advertisement , does the printer box or the pamphlet that came with it have the same information?

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‎11-09-2020 08:23 PM

HP Recommended

I just threw away all box and paper inside, actually i can't contact hp support, so i gave up and threw away all paper and box go with printer. But I read 1 comment with same my problem on ads fb about this printer, that guy can contact HP support and got 3 more months supplies extra. So I try 1 more time and luckily i can talk with you. That was a story, so what can i do now?

 

Thanks

 

 

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‎11-10-2020 04:26 AM

HP Recommended

I'd recommend you reach the HP Instant Ink phone support to help you with the missing Free Trial issue.

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‎11-10-2020 05:16 PM

HP Recommended

I tried to call instant ink customer support, but because covid so department closed. If you can, please help me find number I can contact to solve that problem.

Thank you so much for helping

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‎11-13-2020 02:31 AM

HP Recommended

I have shared the contact details in a private message, please check.

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