Hp Office Jet Pro 9120e series, cyan cartridge cannot communicate correctly

[J9876]

Hello   Cyan setup cartridge cannot communicate correctly. I can go no further with the setup of my printer, have tried HP Help with no response, can't get anyone live, or phone unless I am disabled.  I had to reconnect my old HP which only works via cable connect.  Ok for me because I hardwired, family is not and complains to me.   Now I have a brand-new printer that I cannot setup because of one ink cartridge.  Don't like this design.   my old one whines and groans and has been out if color ink for a while, and Wi-Fi is dead, BUT it still prints and scans.  Thank goodness.  We run a small part time business. Need a working printer.      if anyone can lead me in the right direction i appreciate it.

[Raj_05]

Hi @J9876,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with a frustrating issue involving your HP OfficeJet Pro 9120e series printer, specifically the cyan setup cartridge. Here's a comprehensive guide to resolving the problem.

Check the Cartridge Installation

• Open the printer's access door and ensure the cyan cartridge is seated properly.
• Remove and reinsert the cartridge to ensure it clicks into place securely.

Inspect the Cartridge

• Examine the chip on the cyan cartridge for any damage or dirt.
• Clean the cartridge chip gently using a lint-free cloth and a small amount of distilled water. Allow it to dry completely before reinserting.

Update Printer Firmware

If the printer is connected to the internet:

1. Go to the printer's Settings > Printer Maintenance > Update Printer or similar.
2. Install any available updates, which might resolve communication issues with the setup cartridge.

Reset the Printer

1. Disconnect the power cord while the printer is turned on.
2. Wait 60 seconds.
3. Reconnect the power cord and power the printer back on.
4. Retry the setup process.

Use Bypass Setup Mode (If Applicable)

Some HP printers allow you to bypass setup cartridges and proceed with standard cartridges:

1. Insert a new, non-setup cyan cartridge.
2. Attempt to proceed with the setup.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support