Hp deskjet 2540 doesn't recognize genuine HP 61 black cartridge

[ivandevon]

Hello,

I have a deskjet 2540 that I barely used after buying new a few years back.  Now I am trying to clean it up and restore for a friend, since I now have another printer.  However,  it won't accept the black cartridge replacement. The color seems ok, but I tried a couple of carts for black,  the smaller HP61 and the HP61XL , nothing wrong with the cartridges as they work fine on my HP Envy 4500.  There is no cartridge protection enabled on either printer. 
I tried the old advice to unplug and holding down the power on key for 15 seconds, didn't work.  itried  cleaning out the contacts. I updated the firmware to the latest.  Nothing seems to work. still same message and blinking drop light.
Messages shown on webpage  is "Black Cartridge: Not Intended for Use in Current Device" 
Again these are genuine HP 61, XL black cartridges.
Any ideas?

[sandytechy20]

@ivandevon

Welcome to the HP support community.

I understand that you are getting a cartridge error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.