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‎05-16-2023 09:47 PM - last edited on ‎05-17-2023 05:36 AM by Retired

HP Recommended

My hp deskjet plus 4120 won't recognise the tricolor cartridge. It showa E0! error. When I connect the printer using hp smart it shows cartridge problem on the color cartridge. Please help me resolve this I do a small business and am stuck

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2023 08:19 PM

HP Recommended

Hi @Benaro,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you using HP genuine ink cartridges? 

 

Update the firmware

 

Also, perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

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3 REPLIES 3

‎05-19-2023 08:19 PM

HP Recommended

Hi @Benaro,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you using HP genuine ink cartridges? 

 

Update the firmware

 

Also, perform the steps from this document and see how it goes. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No

‎05-23-2023 09:14 PM

HP Recommended

Solved! My printer is up and running again. Thank you!

Was this reply helpful? Yes No

‎05-23-2023 10:36 PM

HP Recommended

Hi @Benaro,

 

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. 

 

Take care

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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