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‎05-04-2024 08:52 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Woke the printer to a damaged cartridge error. It was a new hp cartridge. I replaced it with another cartridge and get the same message 

Category:
1 REPLY 1

‎05-06-2024 04:44 AM

HP Recommended

Hi @S_B-61 

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are facing issues with the cartridge error.

 

To be able to answer you effectively, we need some information.

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Meanwhile, perform the steps from this document.

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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