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‎10-17-2022 11:00 AM

HP Recommended
Operating System: Microsoft Windows 11

New Hp smart tank 519.

It doesn't print, can't recognize yellow ink, although it's full. 

CMYK icon of yellow is blinking. And i can do nothing. 

Is it possible to resolve it? 

 

 

Category:
3 REPLIES 3

‎10-20-2022 03:31 AM

HP Recommended

Hi @Treyu678,

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

Does the same happen on copies too?

 

Please follow the instructions from this document here and see how it goes. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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‎10-21-2022 06:51 AM

HP Recommended

Hi! Thanks for help, but, unfortunnatelly it didn't help.

Printer doesn't do any copies, couse he tells me, that he has no yellow ink. Yellow ink is full with hp original ink.

When I try to do anything like "clean smears" - it tells me, that "Printer is busy"

Mayby there is a way to make Hard reset? (I can't do reset to defoult from app, couse Printer is busy)) 

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‎10-21-2022 06:54 AM

HP Recommended

Hi @Treyu678,

 

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Nal_NR-Moderator
I am an HP Employee

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