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‎05-24-2026 01:52 PM

HP Recommended

Hi.

I bought a new HP ENVY 7858 Photo printer but I dont have the setup cartridges anymore! I bought new HP cartridges but it still not installing.... Can anyone help me!?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-25-2026 02:22 PM

HP Recommended

Hi @oadgreen1 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you do not have the setup cartridges, instead trying to install the standard cartridge, which is not working. Please be informed that the setup cartridge is required during the initial printer setup process.


I would request you to please respond back in the private message for the troubleshooting steps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

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3 REPLIES 3

‎05-25-2026 02:22 PM

HP Recommended

Hi @oadgreen1 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that you do not have the setup cartridges, instead trying to install the standard cartridge, which is not working. Please be informed that the setup cartridge is required during the initial printer setup process.


I would request you to please respond back in the private message for the troubleshooting steps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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1 person found this reply helpful
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‎05-26-2026 08:42 PM

HP Recommended

THANK YOU SO MUCH!!!

That solution helped.

Thank you for your excellent support!

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‎05-28-2026 07:31 AM

HP Recommended

Hi @oadgreen1

 

Thank you for responding.

 

I’m glad to hear the issue has been resolved. Please don’t hesitate to reach out to us again if you encounter any problems in the future.

 

Have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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