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Locked

‎10-27-2021 08:17 AM

HP Recommended

I don't know what else to do at this point but this is not working. 

Here's what I did https://www.screencast.com/t/Kk4pvpmx

And that is the result

 

2021-10-27_22-13-32.png

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‎10-27-2021 08:21 AM

HP Recommended

Where are the boxes where you've to insert the codes?


I am an HP Employee

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‎10-27-2021 09:10 AM

HP Recommended

Check the link there's a video where I am inserting all of the codes per box and then when I hit ok I get sorry encountered an error

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‎10-27-2021 09:13 AM

HP Recommended

Keep the serial number to the first 10 digits itself.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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‎10-27-2021 09:41 AM

HP Recommended

2021-10-27_23-12-04.png

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‎10-27-2021 09:42 AM

HP Recommended

That part for the serial number cannot be edited it is locked by the system

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‎10-27-2021 10:21 AM

HP Recommended

I can't edit that part for the serial number box the only ones that I can edit are the boxes from 41-onwards. Any other thing to do?

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‎10-27-2021 10:34 PM

HP Recommended

Also why is it that I cannot get any messages / inbox from other people trying to help on this. I think there's a guy here named Shlomil trying to send me some codes through private message but I cannot access that anymore.

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‎10-28-2021 11:14 AM

HP Recommended

It would be the same codes. If you're unable to reset it, it could be a hardware issue.

 

I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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‎10-28-2021 08:17 PM

HP Recommended

What sort of hardware issue? if this is hardware issue how can I get it to work with the new inks? You need to be more specific in this. Like I said I don't have any access to the old cartridges.

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