I am being charged but I am not getting any ink.

[NanaHall]

FREE INK  I am being charged but not getting any ink

[Dragon-Fur]

@NanaHall 

Welcome to the HP English Community --

Ink should be sent when the printer notifies the service that supplies are depleted and it is time for a shipment.

Ink is not sent on a schedule.

Should your situation be different than described below, it is faster that you contact Instant Ink Support with your concern.

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How it's supposed to work:

HP Instant Ink Support - Website 

Open section and read:

 Where is my ink or toner?

What to do?

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Details / Information / How-to / Contact Support

NOTE

If you wish to skip the how-to, details, important service contract and cancellation information, scroll down to "Your faster option".

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Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

HP Instant Ink Support Website / Documents / Cancel & Contact Information

Review >>>  How Instant Ink works

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 -- No Joy? 

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website and / or the Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  -- Click the Flag to change to your region.

Your faster option

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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Be prepared -- Worth reading ...

Examples of the Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

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