I can't find the correct cartridge's for my printer

[annoyed_2022]

I recently purchased a second printer for my office location. I believe I mixed up the ink cartridges and now have my office ones at home. However, I seem to only have the office ones and have run out of the ones for my home printer. I have logged into my HP account to see if more are on the way for my home printer, but I am not seeing that information. I also cannot find which cartridge should go in my home printer. I have chatted with HP support but they kept sending me to a page to look up the correct cartridge. Problem is, my printer is not listed on that site. I am not sure what to do next as my warranty is expired and I can't speak to a person.  I am completely out of black ink and can't figure out when the next shipment is coming. Any ideas on what I should do?

[Dragon-Fur]

@annoyed_2022 

Welcome to the HP User Community.

I am pretty sure I'm not following all that you are trying to describe.

If you have an Instant Ink subscription on the printer for which you need cartridges, then - yes - you need / should be getting cartridges for this printer from Instant Ink.  In the same vein, if you need ink for a subscribed printer and you do not have - or have not received ink for that printer - (then) try contacting Instant Ink Support.  You should be able to do so (when Support is open for business) from within your Instant Ink Account.  Additional Instant Ink Contact information is included later in this message.

OR

If the question is unrelated to which ever printer is subscribed to Instant Ink -

That is, you have another / second / additional printer that is not subscribed to Instant Ink,

If your question is simply which ink cartridges you need for the printer,

If that printer is

HP ENVY 5055 All-in-One Printer 

(then)

Product Specifications for the HP ENVY 5055 All-in-One Printer (M2U85A)

Section Print cartridges

Number of print cartridges	2 (65/65XL black, 65/65XL Tri-color [cyan, magenta, yellow])
Replacement cartridges	N9K10A HP 65/65XL Black Instant Ink Cartridges; N9K09A HP 65/65XL Tri-color Instant Ink Cartridges

Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

===============================================================

Start here:  Get HP Instant Ink Support

Sample Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

And / Or

At the bottom of the Support webpage

Documents > Enrolling, Solve Problems, Manage your account, Manage your ink or toner

Examples

Instant Ink Support > Solve Problems

HP Instant Ink - Manage your account

Manage your Account

Including:

Change your payment information

Change to PayPal

Apply a prepaid card

Sign into your account

Review your bill

Change plans

Change or verify your shipping address

Change your email address

About rollover pages

About page counts

About additional pages

Move your service to another country/region

Cancel your account

Recycle your cartridges

===============================================================

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Information, Enroll, FAQ, Terms of Service / Contract

Not your home site?  Click the Flag to change to your region.

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Examples of the Terms of Service Contract for various regions

NOTE:  The Terms of Service Contract includes contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

+++++++++++++++++++++++++++++++++++++++++++++++++++++

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