I can't get a proper print quality from smart tank 651

[RMF50]

I can't get my printer to complete the alignment scan process. It won't let me scan to system to make the final step finish.

I get an error when I try to scan the test sheet saying something like color set to default. I know there is something wrong with the black print head but I can't remove the head. This problem started when I purchased a new PC with windows 11.

[Nal_NR]

Hi @RMF50,

Welcome to the HP Support Community. 

I'd like to help!

Use the HP Smart app to print, scan, and troubleshoot HP Smart helps you to set up, scan, print, share, and manage your HP printer. You can share documents and images through email, text messages, and popular cloud and social media services (such as iCloud, Google Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies. 

NOTE: The HP Smart app is supported on iOS, Android, Windows 10, OS X 10.11, and macOS 10.12 and later devices. The app might not be available in all languages. Some features might not be available with all printer models.

Get more information about the HP Smart app For basic instructions on how to print, scan, and troubleshoot use this User guide - page 12 - chapter1

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[RMF50]

I can't find my install disk. I was going to reset the system and start over. I have tried to align printheads and or get them to clean. I can't scan the alignment sheet to my PC. I got an error that said something about color was in default mode and would complete the final step. 

Now what should I do?

Thank you.