I canceled my instant ink, replaced the cartridges with store bought, but printer won't print

[Rich4261]

HP Envy 6055

[VikramTheGreat]

Hi @Rich4261,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP ENVY 6055 All-In-One Printer stopped printing after cancelling HP Instant Ink and installing store-bought cartridges, here are the steps to resolve the issue:
 

1. Check Cartridge Compatibility
   • Make sure the cartridges are genuine HP 67 or 67XL ink cartridges.
   • Instant Ink cartridges will not work after cancellation, as they are subscription-locked.
      
2. Remove and Reinsert Cartridges
   • Turn on the printer.
   • Open the ink cartridge access door.
   • Wait for the carriage to stop moving.
   • Remove both cartridges and reinsert them firmly until they click into place.
      
3. Restart the Printer
   • Power off the printer.
   • Unplug it from the wall for 60 seconds.
   • Plug it back in and turn it on.
      
4. Update Printer Firmware
   • On the printer control panel, go to:
     • Setup > Printer Maintenance > Update Printer > Check Now
   • Or use the HP Smart app to check for updates.
      
5. Run a Print Test
   • Try printing a test page from the HP Smart app or your computer.
      
6. Reset the Printer (if needed)
   • Restore factory defaults:
     • On the control panel, go to Setup > Printer Maintenance > Restore > Restore Factory Defaults

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat