I cancelled my Instant Ink subscription but cannot print with new HP cartridges

[Jules95]

I cancelled my Instant ink subscription because although I updated my credit card details, HP said my bank had declined the payment. I contacted my bank who then unlocked my card but HP said they could not take a payment. I have replaced the instant ink cartridges with new HP cartridges but I still cannot print. My printer (HP ENVY 5030 All in one printer) shows the message ‘Printing with non-Instant Ink cartridges. There is a problem with Instant Ink. Visit www.hpinstantink.com.

 I note that my cancellation is 28th June 2023, will I not be able to print until then or does HP still need me to make a payment?

[Nal_NR · Accepted solution]

Hi @Jules95,

Welcome to the HP Support Community. 

I'd like to help!

If you have already cancelled your instant ink program, here's what you need to know & do:

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

when done successfully, check if it works fine.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Jules95]

Hi Elohi_NR

My instant ink is not fully cancelled until today  28th June. 

I have disabled the Web service as advised below but my printer still doesn’t work. Should I try again tomorrow? 

Regards 

Julie 

[Jules95]

Hi again Elohi NR

I have reconnected my network and Wi-Fi and now I can print. Thank you for your help.

regards

Julie

[Nal_NR]

Hi @Jules95,

Fantastic 🙂 I truly appreciate your time and patience in getting this issue resolved.  

If you need further assistance, feel free to reach out to us. Have a great weekend ahead!