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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: I changed cartridge in Officejet pro8710 printer. Messag...

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05-30-2022 05:58 PM
I had just changed a cartridge on my HP Officejet pro 8710 printer when I received a message saying 'Supply System Problem. There is a problem with the supply system. Try replacing the affected cartridge with a different cartridge. If message re-appears again, contact H.P. I replaced the cartridge and the message re-appeared. My printer is refusing to work. Please help me.
06-04-2022 10:07 AM
@Felall
Welcome to the HP support community.
I understand that you are getting a supply system error, I am glad to assist you.
Reset the printer
Reset the printer to recover from printer errors or failures.
- If your printer has a rechargeable battery, remove it.
- With the printer turned on, disconnect the power cord from the printer.
- Unplug the power cord from the power source.
- Wait 60 seconds.
- Reconnect the power cord to a wall outlet and to the printer.
- NOTE:HP recommends plugging the printer directly into a wall outlet.
- Turn on the printer to complete the reset.
Remove and reinsert the ink cartridges
- Make sure the cartridges are seated properly in the carriage.
- Turn on the printer, and then open the door or lid to the cartridge access area.
- Wait until the carriage is idle and silent before you continue.
- Push the ink cartridge to remove it, and then push it into its slot until it snaps into place.
- Repeat these steps to remove and reinsert the other cartridges.
- Close the door or lid to the cartridge access area.
Update the printer firmware to install the latest updates
Here are the steps:- Click here
Refer to this HP document for further assistance:- Click here
Keep me posted.
If this helps, please mark the public post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee