I have a defective HP ink cartridge and I'm past the store's return policy. I need a replacement.

[Davy_Crocket]

A new HP 62XL Black ink cartridge give a Cartridge Problem error when installing. Screen says to reinstall. Reinstall does not work and trying the cartridge in other printers gives the same error. I buy cartridges when the stores have them and now that I'm past the 15-day return policy, I get no satisfaction from the store. I cannot afford to throw away $50. How do I get this bad cartridge replaced?

[sandytechy20]

@Davy_Crocket 

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[Davy_Crocket]

I found a Customer Support phone number.  I spent nearly 2 hours on the phone being asked about operating systems and printer serial numbers that are out of warrantee.  I was also told that HP couldn't do anything because I didn't buy the cartridge from the HP store.  I talked to a couple different departments.  After I mentioned that I bought the cartridge at Best Buy, they seemed more receptive to helping and we talked about the cartridge.  It was in the Warrantee period, and they are sending me a replacement.  I'm waiting to see how that turns out.

[Davy_Crocket]

I did receive a cheaper ink cartridge.  I clearly stated that the bad cartridge was a 62XL and the rep repeated it back to me, but I received a much cheaper and smaller capacity 62 cartridge. I'm disappointed to say the least.

[Raj2111]

Hi @Davy_Crocket 

Welcome to the HP Support Community!

I understand that you want to replace the ink, I am glad to assist you today.

To get the answer to this question, we have limited support boundaries in the support community as of now.

I would request you reach out to our support team. I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,