I have a printer failure after replacing all the color cartridges on an Officejet Pro8600

[Hook9]

The printer tells me there is a Printer Failure after I changed the 3 type 2 color cartridges. I followed all the general "fix it" remedies with no positive results

[Garp_senchau]

@Hook9,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check the Cartridges

• Verify Proper Installation: Make sure the cartridges are properly inserted. Remove them and reinstall them one by one, ensuring they click securely into place.
• Examine the Cartridges: Sometimes, brand-new cartridges can be faulty. Double-check the expiration dates and ensure there are no protective tapes or plastic films still on the cartridges.

Reset the Printer

• Turn off the printer using the power button, then unplug it from the power outlet for about 1-2 minutes.
• Plug it back in and turn the printer on. This simple reset can sometimes resolve minor glitches.

Check for Printer Error Codes

• Error Message on the Display: If there is an error code on the printer’s display screen, write it down. HP has a detailed list of error codes that can help pinpoint the exact issue.
• Check for Paper Jams: Sometimes, a jam can trigger an error message even when it doesn’t seem obvious. Open all the paper access areas to see if any paper is stuck or misaligned.

Perform a Printer Self-Test

• Many HP printers offer a self-test or diagnostic tool that can be accessed via the printer’s control panel.
• On the printer’s home screen, go to Setup > Tools > Print Quality Report or Printer Status Report. This may help identify any hardware issues or problems with the cartridges.

[Garp_senchau]

Update Printer Firmware

• Outdated firmware can cause compatibility issues with new ink cartridges.
• Connect your printer to a computer and check if there are any firmware updates available through the HP Smart app or via HP’s website.

Reinstall Printer Software

• Uninstall and reinstall the printer software on your computer. This ensures that the printer settings and software are aligned with the new cartridges.
• Make sure to download the latest drivers and software from the HP support website.

Check Ink Cartridge Contacts

• Sometimes the ink cartridge contacts (both on the cartridge and inside the printer) can become dirty or misaligned. Use a soft, lint-free cloth to gently clean the contacts.

Check for Compatibility

• Ensure that the replacement cartridges are compatible with your printer model. Sometimes, third-party or incompatible cartridges can cause issues. If you’re using aftermarket cartridges, try replacing them with genuine HP cartridges to test whether they work.

Check the Printhead

• If the printer continues to report a failure, the issue could be with the printhead. The printhead might be clogged or malfunctioning. You can try cleaning the printhead manually or running a cleaning cycle through the printer's software (accessible through the printer settings).

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,