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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- I have an HP 3630 printer that will not print black normally...

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05-11-2022
07:01 AM
- last edited on
05-11-2022
08:15 AM
by
Ric_ob
My HP 3630 started printing the black ONLY in outline mode. I used to troubleshoot printing problems when I worked in telecom and the computer industry, but I am unable to resolve this issue. I ran all diagnostic test, reinstalled the print driver, and used the Print Doctor. I've unplugged the cables and plugged them back in. I've triple checked all printer settings, and it still ONLY prints the black in outline mode. HELP! I'm tired of replacing my printers every 6 months due to poor quality craftsmanship; which is EXTREMELY sad. I've used HP printers since the early 1980's. Each year they last a shorter period of time.
05-14-2022 05:14 AM
@tileswithstyle
Welcome to the HP support community.
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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Sandytechy20
I am an HP Employee