I have an error code 71.02.4A I cannot access the ink cartridge to fix

[Annie809]

I have an error code 71.02.4A I cannot access the ink cartridge to fix

[Raj_05]

Hi @Annie809,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Error code 71.02.4A on an HP printer typically indicates an issue with the printhead alignment. However, if you're unable to access the ink cartridges to resolve the issue, there may be a mechanical problem with the printer. Here are a few steps you can try to troubleshoot and resolve the issue.

• Power Cycle the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on again. Sometimes, this simple step can resolve temporary errors.
• Check for Obstructions: Make sure there are no paper jams or any obstructions blocking the path of the printhead or ink cartridges. Open the printer's access door carefully and check for any visible obstacles.
• Manually Move the Carriage: If you can safely access the carriage (the mechanism that holds the ink cartridges), try to move it manually to the center of the printer. Be very careful while doing this to avoid damaging the printer further.
• Inspect for Damage: Look closely at the printhead carriage and surrounding areas for any signs of damage or anything out of place. 
• Reset the Printer: Some HP printers have a reset option in their menu settings. Check your printer's manual or HP's website for instructions on how to perform a reset. This might clear the error code and allow you to access the ink cartridges.

Remember to always handle your printer carefully and follow proper safety precautions when attempting to troubleshoot any issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support