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‎01-09-2024 08:39 PM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a

HP OfficeJet Pro 8600, Product Number CM 749A, Model Number N911a.  HP Cartridges 951 (have used repeatedly before).

 

I followed the instructions in the HP Smart self-help section for printer cartridge errors, including replacing the cartridge with a new one and then resetting the printer.  The warning is still there:  "One or more cartridges appear to be damaged.  (C)  Remove them and replace with new cartridges."  I think the equipment that houses the cartridges may be damaged.  The nearest authorized repair service is a Best Buy.  I will call tomorrow to see if they even work on printers, the description appears to suggest not.  All suggestions welcome!

 

 

2 REPLIES 2

‎01-12-2024 07:17 AM

HP Recommended

Hi @keg1950,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

I see there is an ongoing issue with the cartridges. Since the issue is not resolved after replacing the faulty cartridges. I suspect it to be a printer hardware issue.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Rachel571 

HP Support

.
Sneha_01- HP support
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‎01-12-2024 12:59 PM

HP Recommended

I tried the link you gave and got the same circle of auto-response that I have seen before.   Am I missing something in that loop?  You mention limited support. I am confident now that the issue is in the hardware.  Would the Best Buy (Palm Desert, CA) be the best source for diagnostics?

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