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‎09-09-2024 01:10 PM

HP Recommended

Just bought and installed new HP ink and when I installed the new ones it says the Yellow and Cyan are "damaged". They are new, perfect, the box in NOT damaged??!!

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2 REPLIES 2

‎09-09-2024 01:11 PM

HP Recommended

Tried to return to Amazon as there is obviously an issue with these NEW ink cartridges but they said to contact HP service??

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‎09-11-2024 08:53 AM

HP Recommended

Hi @RichardWaldorf ,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

To get the damaged cartridges replaced, I recommend you contact phone support for more details. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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