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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-18-2025 11:18 AM

HP Recommended
Product: HP OfficeJet Pro 8028 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I originally had an error saying that the print heads were jammed or misaligned or something and the printer didn't print or even attempt to print at all. Then the printer told me my black ink cartridge needed to be replaced. So I replaced the black ink cartridge and now the print prints in color, but not black and white. The black ink isn't working. Any suggestions on how to fix this?

1 REPLY 1

‎06-19-2025 11:40 AM

HP Recommended

Hi @JeanValjean77,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding the Black Ink Issue your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Check Cartridge Installation

  1. Check the Black Ink Cartridge:
    • Ensure that the new black ink cartridge is correctly installed and the protective tape is removed. Verify it’s seated properly in its slot.

Clean Printhead and Contacts

  1. Clean the Printhead:
    • Sometimes, ink residue or debris can cause issues. Turn off the printer and clean the copper-colored contacts on the cartridge with a lint-free cloth.
    • For more thorough cleaning, use the printer’s internal cleaning functionality:
      • Open the HP Smart app or the printer software from your computer.
      • Go to Printer Maintenance and select Clean Printhead.

Align Printhead

  1. Align the Printhead:
    • Make sure the printheads are aligned correctly to avoid printing issues. You can initiate an automatic alignment from the printer software:
      • Go to Printer Maintenance > Align Printheads within the HP Smart app or printer software.

Print Diagnostic Page

  1. Print a Diagnostics Page:
    • This can help identify whether the printhead or cartridges are functioning properly:
      • Access the printer settings through HP Smart app or printer software.
      • Click on Print Quality Diagnostic Report or Print Diagnostic Information.

Update Printer Firmware

Kindly refer to this link to update your printer firmware.

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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