I need a new tri color cartridge because the other one is defective

[pstew]

I need a new tri color ink cartridge. The one I have is defective. I contacted hp instant ink at the time and they said they would send me a new cartridge because after trying all the trouble shooting options nothing would fix it. They said they would send me another cartridge but I never received one. I was sent a package of paper instead and didn't need paper at that time.

[Elohi_NR · Accepted solution]

Hi @pstew,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To get this issue sorted, I would need a few details. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted for further assistance

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