• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-27-2025 09:22 AM

HP Recommended
Product: HP OfficeJet Pro 8139e All-in-One Printer

I put in new ink cartridges they are not communicating with the printer

Reply
1 REPLY 1

‎03-30-2025 06:59 AM

HP Recommended

Hi @Rudy104 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

It seems like your HP OfficeJet Pro 8139e is having trouble recognizing the new ink cartridges. 

 

Here are some steps to troubleshoot and resolve the issue:

 

1. Check Cartridge Compatibility

  • Ensure the cartridges are genuine HP cartridges and compatible with the HP OfficeJet Pro 8139e. Non-genuine or incompatible cartridges can cause communication errors.

 

2. Inspect and Clean the Cartridges

  • Turn off the printer and unplug it.
  • Remove the cartridges and inspect them for any protective tape or visible damage.
  • Gently clean the gold-colored electrical contacts on the cartridges and inside the printer using a lint-free cloth slightly dampened with distilled water. Allow them to dry completely before reinserting.

 

3. Reset the Printer

  • Disconnect the power cord from the printer while it is turned on.
  • Wait for at least 60 seconds, then reconnect the power cord and turn the printer back on.

 

4. Update Printer Firmware

  • Visit the HP Support website to check for firmware updates for your printer. Updating the firmware can resolve compatibility issues with new cartridges.

 

5. Perform a Hard Reset

  • Unplug the printer, hold the power button for 30 seconds, and then plug it back in. Turn it on and check if the error clears.

 

6. Test with Another Cartridge

  • If possible, try using another set of cartridges to determine if the issue is with the cartridges or the printer.

 

 

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

Commendable diagnosis, superb troubleshooting and splendid description of the issue before posting. Hats off to you on that score. 😊 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.