I used to be able to print in color and now it is only B&W

[liz210]

I used to be able to print in color or B&W.  All of a sudden I an only print in B&W even if I choose color.  I must have changed a setting but have gone through all the options on the printer itself and cannot see what the issue is.  I print from my laptop mostly wirelessly.  Any thoughts on what setting needs to be changed?

Any help is appreciated.

CF

[Hawks_Eye]

Hi @liz210 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Clean the printhead (HP Smart app)

Clean the ink smears (HP Smart app)

Check ink cartridges

Very low ink levels, using non-HP cartridges, and rough handling can cause print quality issues. 

Check the paper, print settings, and quality of the file being printed

Print an alignment page with the HP Smart App

For detailed instructions on how to perform the above steps, please click on the link below:

HP ENVY Inspire 7200e, 7900e Printers - Color or black ink not printing, other print quality issues ...

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye