INK ISSUES

[WILKO143]

Hi, my DeskJet 3700 is showing low black ink even though I received and fitted a new cartridge about 1 month ago.  HP Instant ink show cartridge showing 'error' on website.  I've followed all the instructions given to rectify but still saying error.  HP say I'm not due any replacement ink as not yet needed.  Driving my crazy! And the print quality isn't great even though I've done the usual cleaning etc.  Any advise really appreciated.  Thanks

[Irfan_06 · Accepted solution]

Hi @WILKO143,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your instant ink cartridges.

Kindly refer to the steps 'How do fix 'Incompatible Cartridge' and other cartridge errors'  from this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[WILKO143]

Hi Irwin

many thanks for your reply. I have previously completed all he steps given on the link you posted, still saying low ink.  HP say I’m not due any 🤷‍♀️  Any ideas please.

thanks

[Irfan_06]

Hi @WILKO143,

Am sorry to hear that the above troubleshooting steps did not help.

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support