Incompatible Cartridge

[Laurie6034]

I turned my printer on after 6 months of non-use.  The ink was dry so I replaced the ink cartridge with an original HP 61 cartridge.   I keep getting the same message.  I've replaced the ink cartridge several times and keep getting the same message.  I also signed on to the HP Virtual assistant and I tried everything that was suggested.  Nothing works.  Also, HP does not provide a telephone number so that I can speak personally to someone.   What do I do now?

[Echo_Lake]

@Laurie6034
Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. If you have already performed the steps from the document Ink cartridge errors: https://support.hp.com/in-en/document/c04100778  and the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/          
   

Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Laurie6034]

I was unable to find anyone in my community to help with this printer issue.  I'm in zip code:  34104.

I tried all the steps  mentioned in the links and I still receive the message that says"  Incompatible cartridge.  It is an HP cartridge and matches exactly to the cartridge sign inside my printer.  I tried 2 new cartridges.   I believe these cartridges were manufactured out of spec and  HP is trying to place the blame on the consumer.  How could these HP cartridges work for 5 years and now all of a sudden they don't work.?    Any advice on what to do.  I'd sincerely appreciate a phone number to call versus going Virtual?!

[Echo_Lake]

@Laurie6034

Thank you for posting back. 

I want to thank you for taking the time to speak to us today.  

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.