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‎03-06-2021 06:21 PM

HP Recommended
Product: Example: Hp Officejet 3830
Operating System: Other

I need help because i have the officejet 3830 and I just replaced my black ink and then suddenly my colored cartridge does not wanna work but it still has ink in it. It kept saying incompatible cartridges. 

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1 person had the same question
2 REPLIES 2

‎03-06-2021 09:09 PM

HP Recommended

I had the original "63" ink cartridge in this hp officejet 3830, and all of a sudden it won't print and says " X Incompatible Cartridges".  I tried everything, and it won't print. I even bought a brand new "63XL" cartridge from staples for $42 , and it still won't print. HELP!!!

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‎03-10-2021 07:21 AM

HP Recommended

@Rainyypie, Welcome to the HP Support Community!

 

I understand you are not able to print in color due to the error. Are you using HP ink cartridges?

 

Perform the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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