Incompatible Cartrige error message

[Sudhin1]

I have an HP deskjet 3545 printer. It started showing incompatible cartridges' error message. I assumed that the ink must have finished so I ordered new cartridge and installed them. But the issue still persisted. I called the HP support number and they guided to remove all power cables, wait for some time and start again. I did that  but nothing happened. Then I searched various forums and found a response to remove the black cartridge. I did the same and the error message went away. But moment I put the black cartidge back the error message reappeared. With the single colour cartridge I tried to print but my laptop message says insufficient toner and did not print. Though I can take a photocopy from the printer. Is there a solution to this issue. The recommended Cartridge's are 678 for the printer and have been using the same for printer for long time. I have not changed my printers location as well. Kindly advice a solution

[praveenbv]

Hi @ Sudhin1,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

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Have a great day!