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drrms
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Incompatible Ink Cartridge / Officejet Pro 7740

HP Recommended
OfficeJet Pro 7740 Wide Format
Microsoft Windows 10 (64-bit)

I have an Officejet pro 7740 printer and have installed a 957xl black cartridge to replace the original setup 953 cartridge. The printer gives me a message that the cartridge is  "an older generation cartridge that does not work in your printer".  The label on the door lists this as a compatible cartridge.  Any suggestions?

OfficeJet Pro 7740 Wide Format

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ShlomiL
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Due to a later firmware update of the printer the older generation cartridge error returns, you would need to replace the ink cartridge with a genuine in-warranty ink cartridge and the error would no longer occur, all the information is explained by the support document included in my previous post.



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ShlomiL
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Hi,

You would need to replace the ink cartridge, an older generation error indicate an older cartridge version, no longer warrantied, please check below support document:

https://support.hp.com/us-en/document/c06706633

 

An older generation cartridge error will result due to an old cartridge, which its warranty end date of Jan 2021 or earlier is not compatible with the printer.

 

If this is a recently purchased and genuine ink cartridge, please return to the retailer, a newly purchased ink cartridge should not be out of its warranty period.

 

Shlomi



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drrms
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Hi.  I understand what you're saying here, however it does not tie up with the info on the original setup cartridge which came with the printer.  The expiry date for this was 2019/09.  FYI the expiry on the 957xl cartridge was May 2020.

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ShlomiL
Level 17
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33,996 15,223 5,707 13,595
Message 4 of 4
Flag Post
HP Recommended

Due to a later firmware update of the printer the older generation cartridge error returns, you would need to replace the ink cartridge with a genuine in-warranty ink cartridge and the error would no longer occur, all the information is explained by the support document included in my previous post.



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
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