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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-20-2021 12:24 PM - edited ‎04-20-2021 02:14 PM

HP Recommended
Product: HP Deskjet Ink Advantage 1515
Operating System: Microsoft Windows 7 (32-bit)

I bought new 678 Black Ink Cartridge yesterday and checked the genuine verification it's all good until i installed it to my printer (B2L57B) It says "Incompatible Ink Cartridges".

 

Update: now i only use Tricolor 678 / Single Cartridge Mode and i finished all the troubleshoot.. it didn't fixed. Hoping for my 4 years old printer to stay alive. lol 🙂

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1 REPLY 1

‎04-23-2021 08:26 AM

HP Recommended

@MarcJoshua, Welcome to HP Support Community!

 

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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