Incompatible cartridge HP 678 for HP deskjet ink advantage 1515 All-in-One

[MrShaikat]

Hi,

I have bought HP DESKJET INK ADVANTAGE 1515 ALL-IN-ONE  few years back from store. I bought it new. I print very less ,so when my original hp black cartridge 662 ran out , I tried to buy new cartridge .But I couldn't find 662 anywhere in local market, everybody gives me hp cartridge 678. So i bought and tried to use it but my printer says it is Incompatible . I bought this printer in Bangladesh and I am still using it in Bangladesh. After reading few post in this website ,i realized i need to change my printer's region. Can anybody help me please.

[TEJ1602]

@MrShaikat, Welcome to HP Support Community!

Changing regions is required only when you move countries. Could you please let me know if the printer was moved from one country to another?

Keep me posted for further assistance.

[MrShaikat]

Hello Tej,

Thanks for reply, sorry I couldn't response because I was terribly busy with some family emergencies. 

Back to your question, @TEJ1602 I didn't move to any new country.  I bought this printer in Bangladesh and still using it in Bangladesh. 

[TEJ1602]

@MrShaikat

If you have already performed the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MrShaikat]

@TEJ1602 , In support page there is no bangladesh mentioned. Thats why i tried to get help from this forum. HP doesn't have any local support place in our country. So in Asia region whom should I contact  ?

[TEJ1602]

@MrShaikat

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!