Incompatible cartridge

[Samadhi]

Suddenly my printer tells me Incompatible cartridge. I have an HP cartridge in there.i have reset the printer many times without any success. Can you help?

[zoey7886]

@Samadhi, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding incompatible cartridge! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your HP OfficeJet 4652 All-in-One Printer is displaying an "Incompatible Cartridge" error, even though you are using an HP cartridge. Let’s go through some troubleshooting steps to resolve this issue.

Check Cartridge Compatibility

1. Ensure the ink cartridges are genuine HP cartridges and compatible with your printer model.
   • The HP OfficeJet 4652 supports HP 63 or HP 63XL cartridges.
2. If the cartridge is refilled or third-party, it may not be recognized correctly.

Clean the Cartridge Contacts

1. Turn off the printer and unplug it from the power source.
2. Open the cartridge access door and remove the ink cartridges.
3. Gently clean the copper-colored contacts on the cartridges with a lint-free cloth slightly dampened with distilled water.
4. Clean the cartridge slot contacts inside the printer.
5. Let them dry completely, then reinstall the cartridges.

Update Printer Firmware

1. Visit the HP Support website and download the latest firmware update for your printer model.
2. Install the update and restart your printer. 

Let me know if this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H