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‎02-02-2021 11:46 AM - last edited on ‎05-07-2021 10:46 AM by Retired

HP Recommended
Product: HP Office Jet 3833
Operating System: Microsoft Windows XP

Hi, I’ve been using Tesco third party cartridges with no problem until today and suddenly I get the error message ‘incompatible cartridges’ and I cannot print. The cartridge was working fine and is only a few months old. I’ve tried all the ‘fixes’ I’ve seen on this and other sites to no avail.

Therefore I can only assume this is due to a firmware update, can you please confirm?
I’m hoping this isn’t the issue as HP and all other major manufacturers are legally obliged to accept 3rd party cartridges.

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1 REPLY 1

‎02-04-2021 09:30 AM - last edited on ‎02-04-2021 11:11 AM by

HP Recommended

 

However I have found a workaround that may work for others, not sure how long for though!So, restore factory defaults and tick do not update box in settings, working fine now so I hope this helps some of you?

Good luck all

DJ-Steve

 

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