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‎02-20-2021 05:53 AM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

About a week a go, my HP Envy 4500 suddenly gave me the messages 'Ink Cartridge Problem' and 'The Following Cartridge Must be replaced', indicating the black cartridge, about a month or two after new cartridges had been installed. We have only ever used HP 301 / 301XL as recommended. Sometimes the message reads that the cartridge is too old for the printer. I've also bought some brand new 301 XL cartridges in case the existing ones had somehow got damaged, but the problem remains. 

 

I've been advised to try to induce a factory reset and have done the one whereby you pull out the power cable, the connection to the PC and pull out at mains. I've seen the advice that suggests the following: 

 

  1. Turn the printer off. Disconnect the power cable from the printer for 30 seconds and then reconnect.
  2. Turn the printer on while you press and hold the Resume button for 10-20 seconds. The Attention light turns on.
  3. Release the Resume button.

But my printer has no resume button that I can identify.

 

I am not signed up to instant ink 

 

Any advice much appreciated. 

 

Thanks

 

Chris 

 

 

 

Category:
1 person had the same question
2 REPLIES 2

‎02-22-2021 07:08 AM - edited ‎02-22-2021 07:09 AM

HP Recommended

@ChrisHall1967, Welcome to the HP Support Community!

 

I understand the black ink cartridge is not working. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps. Performing a reset will not resolve this issue. This is a hardware issue.

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

 

If the error persists, please reach out to the HP Technical Support team in your region regarding the replacement options.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎03-06-2021 08:33 AM

HP Recommended

Thanks Kumar. This hasn't helped. I have followed the steps and am out of wanrranty so am no further. Any more help appreciated.

 

Chris 

 

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