• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-29-2021 05:17 AM

HP Recommended
Product: HP Envy 5541
Operating System: macOS 11.0 Big Sur

Hi

Hopefully someone can help me. I keep getting an error message that my cartridge is not installed properly.  I have followed all the instructions online
1) Changed the ink cartridge
2) Unplugged from the mains - and taken out all cables and then after powering down turned on again
This worked for a while but now the message is back again and doesn't seem to want to go away.

Any ideas on what to do or do we think the printer needs fixing/replacing.

Appreciate any insights as I'd prefer not to have to buy a new one.
Thank you

 

Category:
1 person had the same question
6 REPLIES 6

‎04-29-2021 01:01 PM

HP Recommended

Question, are you using HP cartridges or after-market?

Was this reply helpful? Yes No

‎04-29-2021 01:54 PM

HP Recommended

HO Cartridges as I'm on the HP Instant Ink program

Was this reply helpful? Yes No

‎04-29-2021 02:42 PM

HP Recommended

HP cartridges, I’ve never used the generic. 

Was this reply helpful? Yes No

‎04-29-2021 02:45 PM - edited ‎04-29-2021 02:46 PM

HP Recommended

I have until an update by HP earlier this month that locks me out to use anything but their products. Not happy to be not be able to use a printer I own outright any way I want. Their ink is way over priced.

Was this reply helpful? Yes No

‎04-29-2021 09:05 PM

HP Recommended

Can you check to see what the last update your printer installed? I am seeing a lot of error codes with HP printers since recent updates in April with HP cartridges and aftermarket ones. I wonder if there is a problem with their latest update that locks out cartridges not HP.  If you enter your printer info in the HP.com site you can find all updates made to your computer and check to see if yours has been updated also.

Was this reply helpful? Yes No

‎04-30-2021 12:51 AM

HP Recommended

HP 60 ink cartridges for both color and black.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.