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‎10-02-2021 08:59 PM

HP Recommended
Product: HP Deskjet 3510
Operating System: macOS 11.0 Big Sur

I purchased an HP 61 cartridge in color mistakenly instead of in black and white. The product has been opened so I can't return it to the retailer I got it from but it is unused so I would like to be able to process a return and refund. I would greatly appreciate the help, thank you.

Category:
1 REPLY 1

‎10-07-2021 03:31 PM

HP Recommended

@Asia9

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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