Ink Cartridge

[Ge1231]

New Instant Ink cartridge (black) did not print, How do I get it replaced?

[Raj_05]

Hi @Ge1231,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your new Instant Ink black cartridge for the HP ENVY 5030 All-in-One Printer isn't printing, follow these steps.

Check the Cartridge:

• Make sure the cartridge is properly installed. Remove and reinsert it to ensure it’s seated correctly.
• Check if there’s any protective tape or cover that you might have missed removing from the cartridge.

Clean the Contacts:

• Gently clean the cartridge contacts with a soft, lint-free cloth to remove any dust or residue.

Perform a Printer Diagnostic:

• Run the printer’s built-in diagnostic or cleaning cycle to ensure the printer is functioning correctly. This can often be done through the printer’s settings or software on your computer.

Verify the Cartridge Compatibility:

• Ensure that the cartridge is compatible with your HP ENVY 5030 and is an Instant Ink cartridge.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support