• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-17-2022 11:40 AM

HP Recommended

I bought cartridges from Costco some time ago so I had a backup since I live in a rural area.  I inserted one cartridge and the printer says it is an old version and now the printer won't work.  The number is exactly the same as the cartridge I took out. I'm reading about an HP Time Bomb but have no solution to how to use my cartridges that cost me over $100. 

Tags (2)
Category:
3 people had the same question
4 REPLIES 4

‎03-21-2022 10:54 AM

HP Recommended

Hi @JanetB0924,

 

Welcome to the HP Support Community

 

I'd like to help!

 

  1.  May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
  2. Could you share the exact error?

 

Keep me posted. 

Was this reply helpful? Yes No

‎03-21-2022 11:59 AM

HP Recommended

the error says "The indicated cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models.

 

Printer is HP OfficeJet Pro 8715

Cartridge is 952XL - L)S61A - Cyan 

  

Was this reply helpful? Yes No

‎03-21-2022 12:00 PM

HP Recommended

My message should have said L0S61A

Was this reply helpful? Yes No

‎03-21-2022 02:37 PM

HP Recommended

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Hope this helps!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.