Ink Leaking

[vmaclean]

My printer was upside down for 10 minutes, now the black ink has leaked all over the inside and is creating black streaks on one side of the pages.  Other than the leaked ink the printer is printing normally.  Is there a way to clean the "head"(if that is the name)?

[Echo_Lake]

@vmaclean

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that you are experiencing an ink leaking issue with your printer, it seems like a hardware related issue with the printer. As we have limited support boundaries in the support community as of now.
 

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/     

And, also you can refer to the article: https://support.hp.com/in-en/document/c04727119 for cleaning the ink cartridge. 

Hope this helps! 
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[vmaclean]

I am assuming that as I have had the printer for 5-6 years that servicing it will cost me more than I paid for it.  The leaked ink appears to be slowly disappearing so I am hopeful that it will be back to business as usual by the end of the week.

[Echo_Lake]

@vmaclean

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.  Work on it at your convenience and keep me posted on the results.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.