Ink cartdrige not compatible with DeskJEt 3700 All-In-One printer

[Eli237]

Hello,
I bought a DeskJet 3722 All-In-One printer in the USA but I currently live in Mexico so the ink cartridges I buy are catalogued as "Latin American" cartridges and I guess that's why they are not being recognized by my printer.  I get the "Incompatible Cartridge, The cartridge indicated are not intended for use in this printer as it is currently configured".

I want to know if there is a way to reconfigure my printer to be "Latin American" and not "USA" anymore so it recognizes the ink cartridges I'm able to get locally.

Thank you,

Eli237

[TEJ1602]

@Eli237, Welcome to HP Support Community!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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