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‎10-24-2024 02:38 PM

HP Recommended
Product: HP DeskJet 4120e All-in-One Printer

We bougtth the printer in Ialy. The ink cartridge number is 305. In Brazil we bought the number 667 that is correspondent at this printer. But the printer doesnt recognize the ink cartridge. What do I need to do?? 

Category:
1 REPLY 1

‎10-25-2024 12:29 PM

HP Recommended

Hi @Lomk,

 

Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you.

 

I will be more than happy to help you out here.

 

To perform a printer region reset you need to meet the following conditions:

 

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer full feature software installed on your computer.

3. You need to have all the cartridges either from the region/country from where the printer was purchased originally or the new region/country to which you want to reset it to.

4. Make sure HP Smart App is installed too.

 

Do keep me posted.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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