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‎09-15-2021 04:18 PM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I went to print something this evening and got an error with the tri colour cartridge saying it could not communicate, as i had just received new black and tri colour cartridges i installed them, but still got the same issue with the tri colour.

 

Pete

Category:
3 people had the same question
3 REPLIES 3

‎09-18-2021 05:05 AM

HP Recommended

@PeteJ1, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. 

 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

If the error persists with both the color ink cartridges, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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‎09-20-2021 02:41 AM

HP Recommended

Hi Kumar0307,

 

I will be contacting the HP Technical Support as i have already done all the things you say to do in your reply a number of times with no change.

Thank you for your help.

Regards

PeteJ1

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‎09-20-2021 02:49 AM

HP Recommended

@PeteJ1

 

Sure, keep me posted for any other assistance. 

KUMAR0307
I am an HP Employee

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